After the purchase of software, questions may often arise about installation, configuration, and work with it. It is important that the user is not left alone with unfamiliar software. We provide technical support for the following types of questions:

• Installing the program
• Registration on the exchange
• Creation of API keys
• Setting up exchange accounts (including obtaining license)
• Setting up bots
• Setting up a network of bots
• Changing parameters during work
• Monitoring bot status
• Archiving bots
• Using Statistics
• Customizing Telegram Notifications
• Updating
• Security Consulting
• Risk Consulting
• Errors, root cause analysis and troubleshooting
• Other questions on software functionality
• Consultations on analytical data, help in choosing a trading pair (you need to buy analytical data in the relevant section of the online store)
• Consulting on exiting the position (closing of bots)
• Other issues

The following communication channels can be used for technical support:

• E-mail
• WhatsApp
• Telegram
• Skype
• AnyDesk
• Zoom

To receive technical support, you must purchase one of the prepaid packages from our online store at https://www.gridbot.info/en/shop/support

After each request, a write-off is made from the prepaid amount of hours in the actual amount of hours spent. Upon request, a report on the actual use of hours for the paid package of support is provided.

Contacts and a contact code are provided after the support package has been purchased.

By default, technical support is provided on workdays specified in the production from 10:00 to 18:00 GMT time or at a time agreed on between the parties.